1. Introduction

WiseLinkNow Inc. ("WiseLinkNow," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business platform and related services ("Services").

By using our Services, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company details, and job title
• Payment Information: Credit card numbers, billing address, and payment history (processed securely through our payment providers)
• Business Data: Customer records, transaction data, inventory information, and financial data you input into the platform
• Communication Data: Support tickets, emails, and chat messages
• Verification Documents: Business registration documents, ID verification when required

2.2 Information Collected Automatically

• Usage Data: How you interact with our Services, features used, and actions taken
• Device Information: Browser type, IP address, device type, operating system
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience
• Log Data: Server logs including access times, pages viewed, and error reports

2.3 Information from Third Parties

• Identity verification services
• Payment processors
• Integrated third-party applications you connect

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your inquiries and provide customer support
• Train and improve our AI models and algorithms
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations
• Analyze usage patterns to improve user experience

4. AI and Machine Learning

Our Services use AI and machine learning to provide intelligent automation. Here's how we handle AI-related data:

• Model Training: We may use aggregated, anonymized data to improve our AI models. Your personal data is never used for training without explicit consent.
• Automated Decisions: Our AI agents may make automated recommendations. You always have the ability to review and override these decisions.
• Data Isolation: Your business data is processed in isolated environments and never shared between different customer accounts.

5. Information Sharing

We may share your information with:

• Service Providers: Third parties that help us operate our Services (hosting, payment processing, analytics)
• Legal Requirements: When required by law, subpoena, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

We do not sell your personal information to third parties.

6. Data Security

We implement robust security measures including:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• Multi-factor authentication options
• SOC 2 Type II certification
• 24/7 security monitoring

7. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. After account closure:

• Business data is retained for 30 days to allow for data export
• Data is permanently deleted after 90 days unless legally required to retain
• Aggregated, anonymized data may be retained indefinitely for analytics

8. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Export your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to certain types of processing
• Withdraw Consent: Revoke previously given consent

To exercise these rights, contact us at [email protected].

9. GDPR Compliance (EU Users)

For users in the European Economic Area (EEA), we process data under the following legal bases:

• Contract performance for providing our Services
• Legitimate interests for improving our products
• Legal compliance for regulatory requirements
• Consent where explicitly obtained

10. CCPA Compliance (California Users)

California residents have additional rights under the CCPA:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell personal information as defined under CCPA.

11. Cookies and Tracking

We use cookies for:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how you use our Services
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings or our cookie consent tool.

12. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the EU Commission
• Data processing agreements with all sub-processors
• Encryption during all transfers

13. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Services at least 30 days before they take effect. Continued use of the Services after changes become effective constitutes acceptance.

15. Contact Us

For privacy-related inquiries: